Terms of Service
Last Updated: 1 January 2026 • Version 3.1 • SpineOS Group Kurumsal Bilişim & Operasyon Teknolojileri
1. Parties and Agreement Scope
These Terms of Service establish the legal framework between SpineOS Group Kurumsal Bilişim & Operasyon Teknolojileri (“SpineOS Group”) and business entities or corporate subscribers (“Customer” / “User”) licensing cloud ERP suites (Kobidash), market price intelligence systems (PriceTrack, Kampanya), technical SEO platforms (Seolares), and enterprise API services.
2. Service Delivery and SLA Commitments
SpineOS Group guarantees an annual 99.98% Service Level Agreement (SLA Uptime) across all cloud SaaS architectures. Scheduled infrastructure updates and software patches are executed outside regular business hours during pre-announced maintenance windows notified at least 48 hours in advance.
3. Intellectual Property Rights
The SpineOS Group brand, trademarks, logos, source code, architecture designs, database schemas, and proprietary algorithms are the exclusive intellectual property of the Company. Licenses granted to the Customer provide a non-exclusive right of use during the active subscription period; reverse engineering, decompilation, unauthorized duplication, or transfer to third parties is strictly prohibited.
4. Customer Data Ownership
All financial data, customer accounts, electronic invoices, inventory records, and business documents inputted by the Customer into our systems remain the exclusive property of the Customer. Upon subscription termination, the Customer retains the right to export all records in standard structured formats (JSON, CSV, Excel) without penalty.
5. Dispute Resolution & Governing Law
Any legal disputes arising from this Agreement shall be governed exclusively by the laws of the Republic of Turkey, and the Courts and Enforcement Directorates of Istanbul shall hold sole jurisdiction.